Knowledge Base (FAQs)/My Membership / My Account
How can I cancel or put my membership on hold?
Brenda, Angelic Support Manager
posted this on June 16, 2011 15:26
How can I cancel my membership?
To cancel your membership:
Let us know you are considering cancelling by simply filling out our Cancellation Form here.
After you submit a request, you will receive a confirmation email within 24 hours from our HelpDesk. If you do not receive an email, you can also look for our response by logging into the HelpDesk area and opening "Check Your Existing Requests". If you do not see your question, it may be to the right, under "View your recently solved and closed requests" tickets.
If you submitted a question directly through the HelpDesk, and you did not hear within 24 hours, please try again. Although we use a very good system, sometimes emails and messages are directed elsewhere. It is always best to submit your question directly within the HelpDesk area.
To put your membership on hiatus:
Occasionally members take short breaks from active SavingsAngel membership for vacations, travel or simply to use up the food supplies they've already stored. Putting your account on hiatus allows you to keep your account information active and allows you access to our affiliate program during your break, so it will be ready for you when you return. Simply submit a request to go on hiatus to our HelpDesk. Please be sure to include the date you wish to put your account on hold and the date you wish it to resume. (We are sorry, at this time we cannot offer this to members who pay via PayPal. This is due to our inability to control the internal renewal system PayPal uses to process account payments.)
To re-enroll:
Welcome back! Log-in using your name & password and select a membership under Add/Renew membership on your "Account" page.
Refund Policy:
SavingsAngel is an automatic self-renewing membership. Your membership will be canceled effective at the end the current membership period. We are unable to offer refunds or pro-rate current membership dues.
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| Josh Elledge, Chief Executive Angel |
Before you cancel:
How can we serve you better?
Our member "bill of rights" guarantees that SavingsAngel will simply save you money on your grocery bills every time you shop and promises to provide more savings and sales information than any other online source. If we have failed to deliver on these promises, we'd like the opportunity to make things right.
SavingsAngel has an army of angels and resources ready to help you save, from the SavingsAngel Academy online training program, to our award-winning HelpDesk, personalized assistance from your own Angel Mentor and hundreds of members like you in the SavingsAngel Community.
Before you decide to cancel your membership, please contact us for one-on-one help. Our HelpDesk staff will help make your membership work harder for you.
"I'm not seeing the big savings I heard about. I'm just not saving enough money."
A family of four should be saving as much as $100—$200 on groceries every month, even if they were already shopping advertised store sales. If you are not, let us show you how. Simply send us a message, Chat with us, or set up an appointment with an Angel Mentor. Sometimes it just takes a friend to show you a few new strategies.
"The site is too hard to use."
We've made significant improvements in how SavingsAngel works to help you save. Let us show you how easy it really is. Once you have the functions down, you'll find it easy to make a list, gather your coupons and shop the 'enlightened way'.
"I don't have the time to do this."
It's true, there is some work involved before you head to the store. But a small investment of 15–30 minutes a week can save you $20 or more at the store — every week! Let us show you the fast way to put your shopping list together.
"I can do this myself."
We're glad you're committed to saving! Let us show you how using SavingsAngel as a savvy coupon shopper can help you recoup 3 to 4 times your monthly membership fees month after month. Send us a message or request a personalized meeting with an Angel Mentor. We will work with you on a game plan to drastically increase your savings over going it alone.
We're glad you're committed to saving! Let us show you how using SavingsAngel as a savvy coupon shopper can help you recoup 3 to 4 times your monthly membership fees month after month. Send us a message or request a personalized meeting with an Angel Mentor. We will work with you on a game plan to drastically increase your savings over going it alone.
"The stores where I shop are not featured on SavingsAngel."
We're adding new stores every month. Let us know the stores you want to see in our database. Just send us a message and we'll be certain it's added to our expansion considerations.
Some other problem?
Let us know how we can exceed your expectations by sending us a message.
We sincerely desire to serve you and your family in saving more money with your SavingsAngel membership.
Warmly,
Josh, Rachel, Brenda and the rest of our SavingsAngel support team
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